Alot of attention to detail, and professionalism. Chandoliers are hanging thru-out, the bathrooms are like a high-class dept.store. With seperate dining areas/rooms to hold banquets, etc. You can see it from the main highway RTE. Anyway, I was very impressed to say the least, and my fears and worries were quickly put to rest. I do not like the assembly line feel, and everybody, and anything touching and breathing all over the food. I am not CRAZY about smorgasboards at all. My sister lives close by, and treated me to breakfast here. Yesterday, was my first visit to this place. Go to Dienners instead, you won't go wrong, and you will be treated like family. I say, there are many good places to eat in the area, and my money and anyone else's for that matter spend the same anywhere, so one should be treated with respect. I will be trying to get in touch with the corporate office about my experience, I don't want to email it, because it will probably be read and answered by the very man who was so rude, the general mgr. If it was my first visit, I wouldn't return. I remarked to my friends that this was the first time in over 25 years, that I had come across such people in this area. We went on to have an okay dinner at Yoders, not as big and fancy as Shady Maple, but a lot friendlier. She said the smirking girls told another one "You take care of those 4" when we had first approached the customer service counter. One girl in my party, didn't want to start trouble, so she didn't tell the rest of us what she overheard, until we left. They actually lost more than that, because we would have spent in their gift shop also. As I left, I did make my voice a little loud, and said, so that he could hear me, I guess they would rather lose close to 80 dollars than to discount a meal 3 0r 4 dollars. He was so patronizing to us, that we didn't know where to hide ourselves. He could have offered to at least give me the senior discount, this way he wouldn't have to key in something in the cash registers that he couldn't, but he went on to tell me that afterall, there is a nice dessert bar. I explained to the mgr, why I asked for a discount (and by the way, this was never done in a raised or rude voice on my part, or my friends), and he also smirked at us and said, We can't make exceptions for those who eat differently like vegetarians. We asked for the mgr, and when he had to be called, the 2 cashiers were looking over at us and laughing. I really didn't want to, I was embarrassed already, but I agreed to try. , myself, as we didn't know exactly what the cashier presented to him. We used their restroom, and my friends encouraged me to ask for the mgr. She asked a mgr, and came back and said no, that was the price. The girl was annoyed, and said she couldn't, so I asked her to find out. I thought it was a little steep for me, as I don't eat any meat, chicken, or fish, so I asked if they could charge me (and only me, not the others in my group), a reduced rate, or give me a senior discount, anything, that could help with the price, since I wasn't eating much of their food. I asked why it was so much higher than the last time, and the girl at the register explained that the buffet changes daily, and that it was seafood night, and that was the price. Well, when we arrived the price that we thought was 13-15 per person was suddenly 21 with the tax. I'm a vegetarian, and only eat their salads, and side dishes (potatoes, vegetables, etc)., but I know that my friends like the buffet, and I don't mind paying my way if it is a fair price. The last 2 times I was there, it was a fair price of about 13 per person. We were unaware that they have a different theme each night, and the prices vary. Well, I was on my latest "girls trip", and we planned all of our stops and meals, and Shady Maple was our Tues. They have a great gift shop downstairs from the dining room. The food was pretty good for a buffet type of place, and we found it to be relatively clean. In all the years we have been visiting, we finally tried Shady Maple last year. I've often said I would love to move to the area. We love it there, and all I do is rave about the area and the friendlieness of the people there. My family and friends have been traveling to the Lancaster area for over 25 years.
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